PSU Mark
Eberly College of Science Mathematics Department

Meeting Details

For more information about this meeting, contact Manfred Denker.

Title:Performance Analysis of Many-server Queues with Reneging
Seminar:Seminar on Probability and its Application
Speaker:Weining Kang, University of Maryland
Abstract:
Motivated by problems of current relevance for call centers, we consider a queuing system with a single pool of N identical servers that process incoming customers who have generally distributed service requirements, and abandon the queue if their waiting time exceeds their so-called patience time. We derive first-order approximations of this system and its steady-state distribution, as the number of servers goes to infinity. We also discuss the implications of our analysis for the design of a call center and some counterexamples.

Room Reservation Information

Room Number:MB106
Date:04 / 22 / 2011
Time:02:20pm - 03:20pm