For more information about this meeting, contact Manfred Denker.
| Title: | Performance Analysis of Many-server Queues with Reneging |
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| Seminar: | Seminar on Probability and its Application |
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| Speaker: | Weining Kang, University of Maryland |
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| Abstract: |
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| Motivated by problems of current relevance for call centers,
we consider a queuing system with a single pool of N identical servers
that process incoming customers who have generally distributed service
requirements, and abandon the queue if their waiting time exceeds
their so-called patience time. We derive first-order approximations
of this system and its steady-state distribution, as the number of
servers goes to infinity. We also discuss the implications of our
analysis for the design of a call center and some counterexamples. |
Room Reservation Information
| Room Number: | MB106 |
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| Date: | 04 / 22 / 2011 |
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| Time: | 02:20pm - 03:20pm |
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